Techextension

Sales force CRM PBX CTI Integration



Salesforce CRM PBX CTI Integration


Salesforce CRM PBX CTI Integration improves efficiency of your phone communication by giving you more information and more options for each call you make or receive. Gives you an utterly new experience of effective phone communication right in your Salesforce crm and drives your business processes to advanced standards.

All incoming and outgoing calls are recorded and available for any kind of further analysis. Salesforce PBX CRM CTI Integration provides click to call, call logs, popups, call history.

Video Demonstartion



Features



Click to Call from CRM

Call logs with all details

Incoming and outgoing Call pop up with details like Name , Account Names, Call Duration and call status

Options : Create Account , Lead ,contact, Task , hang up call, transfer call etc.

Call pop up shows Previous Description.

Desktop Call Notification.

Call Recording in CRM with each call

User can Save notes to calls.



Pricing and Plans



Free Version ( Open Source )

Feature

  • Click To Call
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Commercial Version

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License details

  • License is Based On CRM
  • One time
  • Unlimited Users
  • License for lifetime
  • Free Support*
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Advantages of CTI Integration



All the information on fingertips on call PopUp.

Get better reporting on call statistics.

Deliver excellent customer service through phone by managing outgoing and incoming call

Display call screen pops (caller's name) for inbound calls

Quick access to the latest notes and related notes.

Great amounts of time saved by processing new and existing phone numbers via Salesforce.



Supported IP PBX / Call Center Server



Asterisk

Elastix ( issabel )

FreePBX

Vicidial

Xivo

Fonality

Asterisknow

Other Asterisk Based Telephonic Server

Grandsteam IPPBX

Integrics / Enswitch

Goauto dial

Twilio

Integrations