Techextension

Sugar / SuiteCRM Asterisk CTI Integration



Sugar / SuiteCRM Asterisk CTI Integration


SUGARCRM Asterisk CTI integration or SuiteCRM Asterisk integration improves efficiency of your phone communication by giving you more information and more options for each call you make or receive. Gives you an utterly new experience of effective phone communication right in your crm like sugarcrm or SuiteCRM and drives your business processes to advanced standards.

All incoming and outgoing calls are recorded and available for any kind of further analysis like callinize. Sugarcrm Asterisk Integration or Sugarcrm Asterisk connector or SuiteCRM Asterisk Integration or sugarcrm asterisk dialler or Asterisk sugarcrm or Asterisk SuiteCRM provides click to call, call logs, popups, call history like callinize. This will provides complete Call Center Solution or Call Center Software sugarcrm Custom Module.

Version A

OutBound Call Demonstration


InBound Call Demonstration





Version B :( New )

SugarCRM Version 7.x Integration


SugarCRM CE / SuiteCRM Integration




Pricing and Plans



Free Version  ( Open Source )

Feature

  • Click To Call
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Commercial Version

All Features Listed Below ( Click Here to View Feature List ).

  • License is Based On CRM
  • One time fees
  • Unlimited Users for That CRM
  • ( Free Support and installation )
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Features


Click To Call


SugarCRM Click To Call

Incoming Call Pop Up with caller Information


SugarCRM In comming call pop-up

Out going Call Pop Up with callee Information


SugarCRM Out going Call Pop Up

Call logs with Relation with
Account /Lead / Contact

SugarCRM Call logs

Save Notes to Call



SugarCRM Save Notes to Call

Crete New Task, Schedule call,
New contact / Account / Lead / Case


SugarCRM Click To call-features

Call Pop With Previous Call Description



Call Pop With Previous Call Description

Complete Call History in CRM



Complete Call History in CRM

Call Hang up and Transfer
from Call Pop Up


SugarCRM Call Hang up and Transfer from Call Pop Up

Works with Sip Based Hard Phones & Soft Phones
It also supports Android devices.


Works with Sip Based Hard Phones

Company & User Dash Board


Company and User Dash Board

Call Logs In Calendar


Call Logs In Calander

Record Link in CRM


Record Link in CRM

Support all Asterisk Based PBX


SugarCRM Click To Call

Call Reports In CRM


SugarCRM report


Lets Make User life easy with CRM





Advantages of CTI Integration



All the information on fingertips on call PopUp.

Get better reporting on call statistics.

Deliver excellent customer service through phone by managing outgoing and incoming call

Display call screen pops (caller's name) for inbound calls

Quick access to the latest notes and related notes.

Great amounts of time saved by processing new and existing phone numbers via sugarcrm.

Supported CRM Version



SugarCRM Community Edition (CE)

SugarCRM Pro

SugarCRM Corporate

SugarCRM Ultimate

SugarCRM On Demand

SugarCRM Open Cloud (European On Demand)

SuiteCRM All Version


Supports All Versions:


6.1.x    6.4.x    6.5.x    6.6.x    6.7.x    7.0.x    7.1.x    7.2.x    7.3.x   7.5.x    7.6.x    7.8.x    8.x


Supported IP PBX / Call Center Server



Asterisk

Elastix ( issabel )

FreePBX

Vicidial

Xivo

Fonality

Grandsteam IPPBX

Integrics / Enswitch

Grandsteam IPPBX

Twilio

Asterisknow

Switchvox

Other Asterisk Based Telephonic Server

Integrations